Welcome to the Customer Service Section

Anything Customer Service related belongs here.

Here’s what you need to know to add your own topic to this Wiki.

1) Look at the URL for this page

http://www.opensourceentrepreneur.com/doku.php/customer_service:start

The key parts are at the end: customer_service:start

customer_service is what a Wiki calls a namespace. I think of it as a category. start is the page name i.e. this page is called “Start”

2) To add your own topic, browse to the right category and look for this “Start” page. If your topic doesn’t fit in one of the existing categories (it should) see step (3) below.

Then look at the web address in your browser, replace “start” with the name of your page and hit enter. Try and pick something descriptive e.g. “Phone Techniques” or “Problem Customers”. Also, it’s best to avoid spaces in your name, so use underscores “_” or make it all one word with capitals: Phone_Techniques or PhoneTechniques.

Using the previous example, the web address would be:

http://www.opensourceentrepreneur.com/doku.php/customer_service:PhoneTechniques

You will see a message saying that the topic does not exist. Click the “Create this Page” button and away you go.

3) If your subject category doesn’t exist, you can create it the same way. You just change customer_service in the web address to whatever category you need. Please try to put your topic in an existing category so things don’t get hard to find!

You can also create sub-categories. Just add a “:” and the subcategory e.g. customer_service:phoneSupport:myNewTopic would create a sub-category of PhoneSupport and a new document called myNewTopic.